Smart Management for Sustainable Facilities
Run your facility like a modern service business. The Racquet Sports Institute turns benchmarks into daily decisions across four building blocks: Business Planning (market fit to bankable pro formas), Building Belonging (community systems that drive retention and referrals), Smart Programming (pathways, formats, and calendars for yield and engagement), and Operations Tech (a connected digital stack that powers the workflow). Drawing on forty years of pattern recognition, we codify what works into practical playbooks—KPIs and cadences, staffing logic, pricing, onboarding and retention flows, and risk controls—so your team lifts utilization and yield, grows lifetime value, and delivers consistently great member experiences.
Business Planning: "From Vision to Viability”
Turn vision into a bankable plan. We align market fit, pricing, capacity, and programming with capital and operating realities—so your model is credible to stakeholders and executable on day one. Expect benchmarks, scenario tests, sensitivity analysis, and risk controls rooted in four decades of pattern recognition. Use the templates and checklists to set priorities, secure funding, and keep the entire team focused on measurable outcomes.
Building Belonging: The Power of Community
Facilities don’t just host play—they host belonging. Structured onboarding, inclusive formats, ambassador roles, and social rituals turn casual visits into relationships. We outline comms cadence, recognition loops, and moments that matter across the member journey. Track what counts—cohort retention, event repeat rate, referrals, and NPS—to grow a community that powers both utilization and reputation.
Programming that Performs
Programming is your growth engine. Build laddered pathways (learn → train → compete), balance social and performance formats, and schedule for yield per court hour. Youth pipelines, women’s engagement, and cross-generational events expand reach while increasing lifetime value. Use seasonal calendars, waitlist data, and utilization patterns to iterate quickly and keep people returning.
Operations Tech: Your Digital Stack
Great operations are software-enabled. Build a stack that connects booking & scheduling, membership/CRM, payments & POS, access control, program/event management, retail & inventory, accounting, BI dashboards, marketing automation & comms, mobile apps/portals, and maintenance/incident management. Prioritize interoperability (APIs/webhooks), a single source of truth, GDPR-compliant data governance, clear SLAs/uptime, and true cost of ownership. Use phased implementation, staff training, and change management to land fast and scale safely.
